About Caninie
Caninie is a premium pet lifestyle store for dogs and cats.
We curate toys, collars, apparel, and everyday essentials with a focus on quality, comfort, and thoughtful design.
Frequently asked questions
How long does delivery take?
Orders are usually processed within 3 business days. After dispatch, delivery normally takes around 2-3 business days depending on your location in Thailand. During promotions or high-order periods, delivery may take longer.
Do you ship across Thailand?
Yes, we ship across Thailand. Delivery times may vary depending on the destination and courier service availability.
How much does shipping cost?
Shipping fees are calculated at checkout based on your order size and delivery location. Free shipping may be available during promotional periods only.
Are these imported products?
Yes, many of our products are carefully selected imported items. Product origin may vary by item, and you can find more details on each product page where available.
Can I return or exchange items?
Customers may return or exchange items in accordance with our store policy, subject to the following conditions:
- The item must be unopened, unused, and in its original condition.
- For purchases made in-store, kindly present the receipt to process the return or exchange.
- For purchases made through marketplaces, customers may request a return or refund directly through the respective platform.
How can I contact your team?
You can contact us via our Contact page, LINE OA (@caniniepet), email at admin@caninie.com, or through our social channels. We will do our best to respond as soon as possible during business hours.
Do you also sell on Shopee, Lazada, or LINE OA?
Yes, you can also find us on selected channels such as Shopee, Lazada, and LINE OA. For the latest updates and support, you can follow us through those channels as well.